This listing was posted on ApplicantPro, TalentPlusHire.
Technical Support Specialist
Location:
Concord, NH
Description:
Northeast Delta Dental in Concord, NH is looking to hire a hybrid (at least 3 days on site), full-time Technical Support Specialist to e n h a n c e c o m p u ter and n e twork s y s te m s and support users b y analyzing requirements, i n s t a l l i ng a n d c o n f i g u ri ng h ar d w a r e a nd s o ft w are, and following up on inquiries and requests. Do you have the desire to work with a company that values and respects you? Are you ready for a life-changing opportunity? Are you determined to make a smart career move? If so, please read on! The Technical Support Specialist position earns a competitive salary at $22.00 - $25.00 / hour , depending on experience. We provide fantastic benefits , including health, life, dental, vision, short-term disability (STD), long-term disability (LTD), paid time off (PTO), paid holidays, a 401(k) plan, an independent retirement advisor, an employee assistance program, a tuition reimbursement program, and more ! If this sounds like the right business opportunity for you, apply today using our quick, mobile-friendly online application . We hope to meet you soon! ABOUT NORTHEAST DELTA DENTAL Northeast Delta Dental - a nonprofit member of Delta Dental Plans Association (DDPA) - is the region's most trusted name in dental insurance for companies, individuals, and families throughout Maine, New Hampshire, and Vermont. We are a values-driven company that successfully balances profitability and community involvement with colleagues working together to create a corporate environment built upon high trust and mutual respect. A DAY IN THE LIFE OF A TECHNICAL SUPPORT SPECIALIST Ensures proper functionality of applications and systems by installing, updating, and configuring software on workstations and devices; provides ongoing system maintenance and user support. Resolves user problems with desktop computers, laptops, iPads, and other devices by understanding user needs, analyzing applications, researching and developing options, and implementing technical solutions; informs and educates users about the changes. Provides exceptional customer service to employees by promptly answering phone calls and emails; provides accurate information and quickly resolves or refers inquiries. Increases productivity and customer satisfaction by evaluating trends in user requests; proactively recommends improvements; initiates and updates processes. Creates or updates standard operating procedures b y documenting processes and/or r e vi si ng d o c u m e n ta t i on as operations c h a n g e . QUALIFICATIONS FOR THIS ROLE: As the Technical Support Specialist, you will have an A ss o c i at e 's D e g r ee i n Co m p u ter S c i e n c e p l us at l e a s t two y e a r s of re l a ted e x p e ri e n c e, o r a n e q u i v a l e nt c o m b i n at i on of tra i n i n g , e x p e ri e n c e , a n d /or ed u c a t i o n. Proficient in the use and troubleshooting of Microsoft Windows & Office Suite. Experience with ticketing system concepts, Wi-Fi, Active Directory, VoIP, PowerShell, Group Policy, and OS imaging automation required. Must have a valid driver's license. Occasional travel required. WORK SCHEDULE: The typical work schedule for this position is Monday - Friday, 8:00 a.m. - 4:00 p.m. This position will work on-premises at our Concord, NH headquarters at least 3 days per week and remote when appropriate as determined by the Manager. **Must be authorized to work for any employer in the United States without sponsorship now and in the future. Northeast Delta Dental is proud to be an equal opportunity employer. IF YOU ARE READY TO JOIN OUR TEAM ~ APPLY TODAY! Location: 03301 Job Posted by ApplicantPro
Company:
Northeast Delta Dental
Posted:
May 18 on ApplicantPro, TalentPlusHire
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More About this Listing: Technical Support Specialist
Technical Support Specialist is a Technology Support Worker, Technical Support Job at Northeast Delta Dental located in Concord NH. Find other listings like Technical Support Specialist by searching Oodle for Technology Support Worker, Technical Support Jobs.
Technical Support Specialist is a Technology Support Worker, Technical Support Job at Northeast Delta Dental located in Concord NH. Find other listings like Technical Support Specialist by searching Oodle for Technology Support Worker, Technical Support Jobs.