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Technical Support Analyst
Location:
Little Rock, AR
Description:
A company is looking for a Technical Support Delivery Analyst. Key Responsibilities: Handle a queue of Workday VNDLY cases, prioritizing issues based on severity and customer impact Solve complex problems, both functional & technical, lead change, implement solutions, and handle time critical issues Contribute to the Knowledge Centered Service by creating Knowledge Articles Required Qualifications: 2+ years providing Technical/Customer Support for Enterprise SaaS software support, preferably with an HCM, ERP or VMS Software Previous experience managing incoming case queue(s) Previous supporting or implementing VMS solutions is a huge plus Understanding of ERP web service integrations that use SOAP, WSDL, XML is a huge plus Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes
Company:
Virtualvocations
Posted:
May 17 on TopUSAJobs
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More About this Listing: Technical Support Analyst
Technical Support Analyst is a Computer & Software Jobs Technical Support Job at Virtualvocations located in Little Rock AR. Find other listings like Technical Support Analyst by searching Oodle for Computer & Software Jobs Technical Support Jobs.
Technical Support Analyst is a Computer & Software Jobs Technical Support Job at Virtualvocations located in Little Rock AR. Find other listings like Technical Support Analyst by searching Oodle for Computer & Software Jobs Technical Support Jobs.