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Field Tech/Desktop Support Associate Director
Location:
Los Angeles, CA
Description:
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now. We are currently seeking a Field Tech/Desktop Support Associate Director to join our team in Los Angeles, California (US:CA), United States (US). The Field Services Associate Director will be the primary Field Services owner for a specific account. This dedicated onsite People Leader is based on client site and will have operational ownershipof all field operations. Responsible for providing direction to operational team and interface with Client/ NTTD Program Team. As a People Leader,the manager is responsible for all aspects of hiring and development of their direct reports. **This role requires working onsite daily at our clients facilityand requires employee to be fully vaccinated on or before start date, to the extent required by applicable law. Role Responsibilities :Responsible for directing the Regional Lead Technicians and Field Service Team to achieve Quality, SLA, and Customer Satisfaction performance results, ensuring adequate field services, schedules, developing the team, and maintaining overall qualitystylelist:style:type:circle::Develop Personnel :Conduct Client Field AHOD Meeting:Team 1n1 Sessions:HR Onboarding / Off boarding:Responsible for monitoring SLA Performance, Program Implementations, and Customer Service Improvement (CSI) Programs. The Onsite Delivery Manager will coordinate with NTTD Client Delivery Executive and Client Program Owners on Daily, Weekly, Monthly Client priorities and projects. stylelist:style:type:circle::Conduct Daily "Plan of Day" call with Regional Lead Technicians :Monitor and achieve SLA Performance by enterprise and client locations :Deliver Program Quality (CSAT, Process Compliance, etc.) :Coordinate Field Service Tower Integration activities (Service Desk, Desktop Engineering :Manage Delivery Cost:Standardize Field Service Functions :Ensure operational continuity ( Staffing, Knowledge Base, etc.) :Responsible to ensure Client End Users and Business Unit Program Owners receive high customer satisfaction. Delivery Manager will partner with NTTD client Delivery Executive and Client program Owner to conduct approved CSAT and Program Surveys. Conduct root cause analysis and implement pertinent Customer Service Improvement Plans. Basic Qualifications : 3+ years previous IT leadership experience: 10+ years prior technical/IT experience Additional Skills : Undergraduate degree or equivalent combination of education and work experience:Health Care experience preferred: ITIL Certification: IT Hardware Deployment Project Management Experience:Excellent verbal and written communication skills:Ability to create and document processes:Proficiency with Excel:Project Management Experience Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is ,000 : 147, Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD and D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally:required benefits. INDICS LI:MIWS About NTT DATA Services NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion
Posted:
May 8 on Tip Top Job
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More About this Listing: Field Tech/Desktop Support Associate Director
Field Tech/Desktop Support Associate Director is a Executive Associate Director Job located in Los Angeles CA. Find other listings like Field Tech/Desktop Support Associate Director by searching Oodle for Executive Associate Director Jobs.
Field Tech/Desktop Support Associate Director is a Executive Associate Director Job located in Los Angeles CA. Find other listings like Field Tech/Desktop Support Associate Director by searching Oodle for Executive Associate Director Jobs.