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Client Service Coordinator
Location:
Concord, MA
Description:
At Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty:year history, and fourteen Queen's Awards for Enterprise, our world:class products and technologies are helping our customers to address the greatest challenges of the 21st century. How we work We're committed to being the leading provider of high:tech products and services for the world's most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognized for what they deliver and bring to the team. Empowering People to Make a Difference We don't wait for change to happen. We enable it. That's why we aim to create the best working environment and culture for our people to thrive. We share the same goals and value diversity of thought, perspective and experience. With a focus on the ongoing development, engagement and wellbeing of our people, we know we will continue to exceed customer expectations and drive change for the future. About the Position: As a member of the Shared Services group, the Client Service Coordinator is responsible for fulfilling various administrative tasks while providing superior customer service to our internal and external clients. The Client Services Coordinator is responsible for being the first line of support for our internal and external customers. He/She/They will support our Technical Support, Field Service, and other administrative departments to assist in solving our customers problems. Key Responsibilities:- Process and review new Customer Purchase Orders for all business groups within the Shared Services Group.- Create quotations for Service/Spares/Consumables- Provide customer order acknowledgments, status updates, and information promptly and professionally.- Collaborate with Regional Field Service Engineers to build professional relationships based on trust and respect.- Contribute to exceptional customer service and act as an extension of the US Field Service team when Field Service Engineers are not immediately available. - Handle incoming customer service calls, alerting Field Service Engineers/Technical Support/Managers to urgent issues.- Develop a thorough understanding of the organization's industry and unique business goals and needs.- Provide support and cross:coverage to fellow team members to minimize department downtime.- Maintaining accurate customer records to ensure perpetual data integrity.- Coordinate internal resources across departments to ensure customers' success, presenting the best customer experience possible and solidifying future growth in company accounts. About the Candidate: We are looking for a highy organized and driven professional with a positive can:do attitude, a successful track record in customer support, extensive experience with ERP platforms, with the ability to multi:task in a dynamic, fast paced environment.3:5 year's experience in the technology, equipment manufacturing, or scientific instrumentation industry is strongly preferred. Additional Qualifications:- Possesses a professional network and toolset enabling immediate results.- Ability to communicate and operate as a cross:functional team with sales, service sales, field service, and other departments.- Minimum of associate degree or equivalent preferred.- 3:5 year's experience using Oracle/CRM/SAP:based software.- 3:5 year's experience in Microsoft Word, Excel, and Office.- 3:5 year's experience in customer service and relations.- Desire and capability to work well in a team environment-
Posted:
May 7 on Tip Top Job
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More About this Listing: Client Service Coordinator
Client Service Coordinator is a Customer Service Service Coordinator Job located in Concord MA. Find other listings like Client Service Coordinator by searching Oodle for Customer Service Service Coordinator Jobs.
Client Service Coordinator is a Customer Service Service Coordinator Job located in Concord MA. Find other listings like Client Service Coordinator by searching Oodle for Customer Service Service Coordinator Jobs.