This listing was posted on Manatal ATS.
Remote customer Service Representative
Location:
California, PA
Description:
We are seeking a motivated and dedicated Remote Customer Service Representative to join our team. As a full-time member of our team, you will have the opportunity to work remotely and provide exceptional customer service to our clients.As a Remote Customer Service Representative, you will be responsible for answering incoming calls, responding to emails, and handling live chats from our clients. Your main goal will be to provide a positive and helpful experience for our clients, ensuring that their needs and concerns are addressed promptly and effectively.Key Responsibilities:- Answer incoming calls and respond to emails and live chats from clients- Provide excellent customer service by addressing clients' needs and concerns in a timely and professional manner- Maintain accurate and up-to-date client records in our database- Collaborate with other team members to resolve complex customer issues and escalate when necessary- Stay up-to-date on company products, services, and policies to provide accurate information to clients- Follow communication procedures, guidelines, and policies to ensure consistency and efficiency in customer interactions- Meet and exceed individual and team performance goals and metrics- Continuously seek opportunities to improve and enhance the customer experience- Stay organized and manage time effectively to meet deadlines and handle multiple tasks simultaneouslyRequirements:- High school diploma or equivalent- Previous customer service experience, preferably in a remote or call center setting- Excellent communication skills, both verbal and written- Strong problem-solving and decision-making abilities- Ability to work independently and in a team environment- Proficient in Microsoft Office and experience with CRM software is a plus- Must be able to work full-time, including some evenings and weekends if needed- Must have a quiet and dedicated workspace to work remotelyIf you are a self-motivated and customer-focused individual with a passion for providing exceptional service, this is a job for you !
Company:
Childkind School
Posted:
May 7 on Manatal ATS
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More About this Listing: Remote customer Service Representative
Remote customer Service Representative is a Customer Service Customer Service Representative Job at Childkind School located in California PA. Find other listings like Remote customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Remote customer Service Representative is a Customer Service Customer Service Representative Job at Childkind School located in California PA. Find other listings like Remote customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.