This listing was posted on The Resumator.
Sr. Manager of Operations
Location:
Hopkinton, MA
Description:
Are you ready for a totally different kind of career at a different kind of company? Let’s go!Billshark is the fintech market leader in the bill reduction marketplace. Our Sharks reach out to service providers (think mobile, payTV, & alarm) to negotiate lower rates and to cancel unwanted subscriptions (think monthly shaving supply or clothing clubs) for our customers. Saving money is a blast and makes you a customer’s hero!We’re proud of our entrepreneurial spirit and looking for amazing people to join our team. With comprehensive training and support, and a phenomenal culture, people who share our core values of tenacity, hunger and camaraderie will thrive as we attack bills.If you're looking for a fun, fast-paced opportunity where you get to help people every day, look no further. Our team loves it here so much that Fortune Magazine recognized us as a "Great Place to Work"! Responsibilities: Collaborate with executive-level management in the development of performance goals and long-term operational plans Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration Set strategic and tactical goals for operational efficiency and increased productivity as well as compensation plans Analyze current operational processes and performance, recommending solutions for improvements when necessary Work closely with human resources to lead the team, establish and maintain a trusting and productive environment that results in an amazing culture Build and maintain relationships with all levels of the organization; including setting the structure for huddles and one-on-ones. Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficiency and effectiveness Maintain NPS and CSAT goals that result in an amazing customer experience Create an Operations forecast that feeds into a WFM plan to ensure proper staffing to SLAs Constantly review processes to identify areas for improvement and automation; improving the efficiency of the staff Manage multiple teams/departments Work with teams to understand the root cause of performance challenges and drive a philosophy of continuous improvement. Requirements: Bachelor's degree and 5 years of industry experience Proven ability to develop innovative solutions for increased productivity Superior negotiation skills in both internal and external settings Masterful organizational, communication, and leadership skills, demonstrated by previous professional success Strong working knowledge of data analysis and performance metrics using business management software Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management Proven ability to plan and manage operational process for maximum efficiency and productivity Must be available and willing to work outside of normal business hours Enjoy laughing and not taking the 'bumps in the road' too seriously Powered by JazzHR
Company:
Billshark
Posted:
May 2 on The Resumator
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to The Resumator
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Sr. Manager of Operations
Sr. Manager of Operations is a Executive Manager Job at Billshark located in Hopkinton MA. Find other listings like Sr. Manager of Operations by searching Oodle for Executive Manager Jobs.
Sr. Manager of Operations is a Executive Manager Job at Billshark located in Hopkinton MA. Find other listings like Sr. Manager of Operations by searching Oodle for Executive Manager Jobs.