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Customer Service Representative
Location:
Richardson, TX
Description:
DebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll ever have a positive financial future. We are committed to serving with integrity, excellence, compassion, and a smile. If you share these same philosophies, become a DebtBluer today!! Job Summary: DebtBlue is seeking a Customer Service Rep who is the primary source of contact for clients enrolled in our debt settlement program. The ideal candidate will motivate clients to graduate (complete the program) by listening to their needs and providing them with a positive experience. CSS resolve simple to complex client inquiries in a professional and courteous manner using detailed knowledge of program, systems, applications, and problem solving-decision making skills while adhering to company guidelines and Debt Blue Core Values. The Client Success Specialist I will report to Client Success Manager. What you'll do: Notate client accounts in CRM with accurate and complete information to ensure exceptional communication between employees and departments Professionally handle incoming client requests and make monthly follow-up calls Proactively address client needs via various communication channels Complete outbound calls and annotate tasks Communicate thorough understanding of company products and consumer debt relief options to clients as necessary Utilize Customer Relationship Management system (CRM) to assign and complete tasks Other duties as required to support department operations What we are looking for: High School Diploma or GED (required) 3 years of Collections (Call Center) * Required Empathy and willingness to assist clients throughout their financial hardship Problem solver with the ability to multitask using judgment and decision-making skills Talent to compete in a fast-paced, high-energy environment A stellar work ethic including a record of punctuality and good attendance Proficiency in Microsoft Office, SharePoint and client service software, database, and tools Bilingual (Spanish) is a plus Hours 10 am - 7 pm What we offer: 401K Health insurance Dental insurance Vision insurance Short-term disability insurance Long-term disability insurance - employer paid Basic Life insurance - employer paid Paid Time Off Paid holidays Employee referral program Free onsite gym!! Benefits: 401K Health insurance Dental insurance Vision insurance Short- & long-term disability insurance Life insurance Paid Time Off Paid holidays Employee referral program Free on-site gym Ergonomical desk What is it like working for DebtBlue? The culture of this company is amazing. The people here are very friendly and always willing to help. They are also open to new ideas for improving processes. As a member of the team, you will have plenty of opportunities for growth and flexible schedules. We encourage our employees to speak up and share their ideas, opinions, and feedback. Ready to join our team? If this job seems like a good fit for you, we would be happy to discuss it with you! Please take a few minutes to complete our brief online application. We will get in touch with you afterwards to provide more information regarding the position and the subsequent steps. Learn more about DebtBlue, our services and what we have to offer by reviewing the following links: Company's Website: www.debtblue.com Informational Videos: https://debtblue.com/debt-relief-options/debtblue-library/ Facebook: https://www.facebook.com/DebtBlue/ LinkedIn: https://www.linkedin.com/company/debtblue Testimonials and Trustpilot Reviews: https://debtblue.com/get-started/testimonials/ ***Nationally recognized TV ads as seen on Fox News, MSNBC, and other major networks*** AAP/EEO Statement DebtBlue, LLC is an equal opportunity employer. DebtBlue considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, genetic information (GINA), age, disability, marital status or veteran status, or any other legally protected status. No question on this application is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law. Job Posted by ApplicantPro
Company:
Debtblue
Posted:
May 1 on ApplicantPRO
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Debtblue located in Richardson TX. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Debtblue located in Richardson TX. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.