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GOVERNMENT OPERATIONS CONSULTANT I (Complaints Coordinator) : 41500513 1
Location:
Tallahassee, FL
Description:
Requisition No:827617 Agency: Florida Gaming Control Commission Working Title: GOVERNMENT OPERATIONS CONSULTANT I (Complaints Coordinator) : 1 Pay Plan: Career Service Position Number: Salary: 38, : 55, Annually Posting Closing Date: 05/02/2024 Total Compensation EstimatorTool FLORIDA GAMING CONTROL COMMISSION OFFICE OF THE EXECUTIVE DIRECTOR GOVERNMENT OPERATIONS CONSULTANT I WT: Complaints Coordinator Position Number: Hiring Salary: 38, : 55, annually *Open Competitive* ANTICIPATED VACANCY Our Organization, Mission, and Vision : The Florida Gaming Control Commission (Commission) is a five:member commission appointed by the Governor. The Commission is charged with the regulation of Florida's pari:mutuel, cardroom, and slot gaming industries, as authorized by chapter 550, 551 and 849, Florida Statutes, and the oversight and enforcement of the state's criminal gambling prohibitions. The Commission is also the State Compliance Agency under the provisions of the Gaming Compact between the Seminole Tribe of Florida and the State of Florida. The Commission's goal is to preserve and protect the integrity of gaming activities through fair regulation, licensing, and effective investigation and enforcement. Overview of the Position: The Commission is seeking a Government Operations Consultant I (Complaints Coordinator). This position will work with all divisions of the commission by ensuring all complaints received are tracked, assigned, and action is taken to resolve. The position will be in the Office of the Executive Director and will work with the General and Operations Manager. Minimum Requirements : :A high school diploma or its equivalent; and:Six (6) or more years' experience in customer service, complaint management, or similar role; or:A bachelor's degree in business, communications, or another related field; and:Two (2) or more years' experience in customer service, complaint management, or similar role. Preferred Knowledge, Skills, and Abilities : : Proficiency inMicrosoft, Word, Outlook, and Excel ***Applicants must complete all fields in the Candidate Profile. Work history with month and year, hours worked, and formal education are required to qualify for this position. Responses to qualifying questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. *** Duties and Responsibilities: Complaint Resolution: :stylelist:style:type:disc:: Respond promptly and courteously to public complaints and reports of unauthorized activity via various communication channels, such as email, phone, and social media.: Investigate complaints thoroughly, gather relevant information, and determine appropriate courses of action based on agency policies and procedures.: Provide empathetic and effective communication to complainants, keeping them informed about the progress and outcome of their complaints. Database Management: :stylelist:style:type:disc:: Maintain a comprehensive and organized database of all received complaints, ensuring accuracy and completeness of information.: Regularly update complaint records with details, actions taken, and resolutions achieved.: Generate reports and analyze complaint trends to identify areas for improvement and proactively address recurring issues. Collaboration with Internal Divisions: :stylelist:style:type:disc:: Collaborate closely with various internal Divisions to obtain accurate and relevant information required to address complaints effectively.: Serve as a liaison between complainants and internal divisions, facilitating communication and ensuring timely responses to complaints. Process Improvement: :stylelist
Industry:
Insurance
Posted:
May 1 on Tip Top Job
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GOVERNMENT OPERATIONS CONSULTANT I (Complaints Coordinator) : 41500513 1 is a Consulting Jobs Consultant Job located in Tallahassee FL. Find other listings like GOVERNMENT OPERATIONS CONSULTANT I (Complaints Coordinator) : 41500513 1 by searching Oodle for Consulting Jobs Consultant Jobs.
GOVERNMENT OPERATIONS CONSULTANT I (Complaints Coordinator) : 41500513 1 is a Consulting Jobs Consultant Job located in Tallahassee FL. Find other listings like GOVERNMENT OPERATIONS CONSULTANT I (Complaints Coordinator) : 41500513 1 by searching Oodle for Consulting Jobs Consultant Jobs.