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Customer Service Manager
Location:
Nepean
Description:
Requisition ID: 183073 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What you’ll be doing… Customer Service Manager/Permanent/37.5 hours/Bells Corners, Nepean Our Customer Service Manager (Alexandria) are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. Is this role right for you? In this role you will: Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates Build strong customer relationships and deliver excellent customer service Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience Act as a change management lead by assisting with the implementation of new policies and procedures Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have: Excellent leadership skills, able to coach and develop your team Strong customer service skills Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset Excellent communication skills Availability to work a flexible schedule Previous banking experience is a strong asset Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options What’s in it for you? The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. A rewarding career path with diverse opportunities for professional development An organization. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
April 23 on ListedBuy
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More About this Listing: Customer Service Manager
Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Scotiabank located in United States. Find other listings like Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.
Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Scotiabank located in United States. Find other listings like Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.