Praneeth Patlola
This listing was posted on Willhire.
Sr. Associate Customer Support Analyst
Location:
Pleasanton
Description:
<p><strong>About the Role</strong><br />As a Workday Senior Associate Business Process Analyst on the Support Team, you’ll be a self-starter handling own right, good at prioritizing multiple inquiries and tasks. As one of the first people to engage our new customers, partners, and employees you will be responsible for setting the correct tone and ensuring that these users have what they need in order to optimally run their Workday training. You will collaborate with several teams across Workday to ensure that Workday Education is in alignment and giving an excellent customer experience. Focused on being technically savvy, becoming comfortable at configuring our systems and develop a deep understanding of the various portals our end users use to gain access to our systems. You’ll take Workday’s core value of Customer Service to the next level; continually looking for ways to measure and enhance the customer experience!</p><p><strong>About You</strong><br />Thrive in a fast-paced, dynamic environment that demands innovation, accountability and a whatever-it-takes approach to deliver on commitments. You're passionate about the quality of what you do with a driven desire to continue to make everything you are involved in better.<br />You're driven by maintaining a high level of productivity and be passionate about problem solving. Are you ready to work hard but have a lot of fun doing it?</p><p><strong>Responsibilities:</strong></p><ul><li>Contribute on various support initiatives or projects. Follow a system for measuring satisfaction within the initiatives or project while continually innovating processes and make improvements to scale the business.</li><li>Handle incoming case queue(s), promptly prioritizing and resolving a wide range of education related inquiries. Resolution may include in-depth analysis, troubleshooting, and working multi-functionally.</li><li>In the course of resolving cases, you will be comfortable working within the Workday Learning center, understanding of our policies and be comfortable reconciling accounts.</li><li>Contribute to the evolution and development of training support. Regularly assess, communicate and report on case types and overall user experience. We’ll rely on you to listen to our users, perform root-cause analysis to identify trends and patterns, and recommend system and/or process solutions that improve the user experience. You will design and drive process improvement around supporting our external and internal users.</li><li>Work within a distributed team, spanning various time zones. Be able to learn from your peers as well as conduct independent investigation.</li><li>Responsible for understanding the Education Portal(s) hosted on Salesforce.com; including the integrations between SFDC and the Workday Learning Center.</li></ul><p><strong>Basic Qualifications</strong></p><ul><li>Ability to learn technology quickly through instruction and self-training.</li><li>Ability to create and deliver presentations to an external customer audience.</li><li>A passion for using technology to streamline process.</li><li>Knowledge of <strong>e-learning technologies and blended learning deployment strategies is required.</strong></li><li>Flexibility and adaptability to a changing environment.</li><li>Excellent at forming relationships across teams to meet team goals and align with business objectives.</li></ul><p><strong>Other Qualifications</strong></p><ul><li>Systems thinking approach.</li><li>Ability to wear different hats and fill in where the business demands.</li><li>Bachelor degree, or equivalent and relevant working experience are required.</li></ul><p> </p><p>This is the pay range that Magnit reasonably expects to pay for this position: $30/hour - $40/hour</p><p>Benefits: Medical, Dental, Vision, 401K</p>
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More About this Listing: Sr. Associate Customer Support Analyst
Sr. Associate Customer Support Analyst is a Customer Service Customer Support Specialist Job at Workday located in United States. Find other listings like Sr. Associate Customer Support Analyst by searching Oodle for Customer Service Customer Support Specialist Jobs.
Sr. Associate Customer Support Analyst is a Customer Service Customer Support Specialist Job at Workday located in United States. Find other listings like Sr. Associate Customer Support Analyst by searching Oodle for Customer Service Customer Support Specialist Jobs.