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Customer Experience Coordinator
Location:
Mississauga
Description:
The Customer Experience Coordinator will focus on enhancing the passenger experience. They will act as a liason, provide airport and security information, and welcome passengers as they start the screening process. The role will highlight Garda World’s brand by being an ambassador, as well as provide a visible presence for our client and the airport community. Tasks & Duties Welcoming passengers as they enter screening checkpoint queueing areas, and ensuring that they are greeted in both official languages – English and French. Provide superior customer service by offering support to those with questions or concerns about the screening process. Identify customer’s needs to achieve satisfaction. Assist families with small children by guiding them to specially designated screening lines, and work with airport vendors providing wheelchair assistance. Communicate effectively with the Screening Point Manager about changing passenger volumes. Acknowledging and resolving passenger complaints. Maintain a visible Garda World presence to our client and other airport stakeholders. Other duties as assigned. Education & Skills Required 1-2 years of proven customer support experience. Effective verbal and written communication skills and ability to build relationships. Knowledge of French would be considered an asset. Ability to remain calm in a fast paced and stressful environment. Ability to multitask and produce results in a fast paced environment. Aviation or airport experience an asset. Additional requirement: Must be able to obtain a Restricted Area Identity Card (RAIC). Visit ListedBuy for more information.
Company:
Gardaworld
Posted:
April 23 on ListedBuy
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More About this Listing: Customer Experience Coordinator
Customer Experience Coordinator is a Other Art & Media Jobs Customer Experience Coordin Job at Gardaworld located in United States. Find other listings like Customer Experience Coordinator by searching Oodle for Other Art & Media Jobs Customer Experience Coordin Jobs.
Customer Experience Coordinator is a Other Art & Media Jobs Customer Experience Coordin Job at Gardaworld located in United States. Find other listings like Customer Experience Coordinator by searching Oodle for Other Art & Media Jobs Customer Experience Coordin Jobs.