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Service Desk Analyst
Location:
Coatham Mundeville
Description:
Service Desk Analyst Are you our missing ingredient? The Zonal group are one of the UK’s largest technology providers to the hospitality industry. Our products are used by over 16,000 pubs, restaurants, and hotels. Customers include national brands like Pizza Express and All Bar One. If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product. We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff. We offer remote working within the UK. We also reward our staff well with very competitive salaries, generous holiday allocation and well-structured career development plans. What you’ll do You will be working with a team of Support Analysts delivering exceptional customer support to our portfolio of prestigious hospitality companies, 365 days per year. This position will be based remotely from home; however, on occasion you will be required to work from our Horley Surrey office. Your role will be to provide technical support and advice on all incoming incidents and requests, ensuring these are logged and handled in accordance with departmental guidelines and procedures. We operate a shift pattern basis to cover the core hours of our business which run from 7am to Midnight. Our weekly standard shift patterns are 7am-4pm, 8am-5pm, 9am-6pm, 2pm-11pm and 3pm-Midnight. Responsibilities will involve: - Logging of all incidents within our call logging software, ensuring all relevant information is obtained, correct categorisation and SLA is chosen and advise caller of unique call reference number. Provide problem diagnosis, using appropriate support tools and resolution for problems. Assign calls to correct third party queues where appropriate. Maintain customer. Visit ListedBuy for more information.
Company:
Zonal Retail Data Systems
Posted:
April 23 on ListedBuy
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More About this Listing: Service Desk Analyst
Service Desk Analyst is a Other Art & Media Jobs Analyst Job at Zonal Retail Data Systems located in United States. Find other listings like Service Desk Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.
Service Desk Analyst is a Other Art & Media Jobs Analyst Job at Zonal Retail Data Systems located in United States. Find other listings like Service Desk Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.