This listing was posted on InsuranceClaimsWeb.
IT HelpDesk Intern
Location:
Cincinnati, OH
Description:
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best. Responsibilities: Apply computer image for internal customer's new pc and work with the customer to configure the device Assist internal customers for migrating data from network file location to file cloud storage Assist internal customers with technical issues either from a ticket entered into our ticketing system or via a phone call Follow processes, document resolutions and add to our knowledgebase when resolution is achieved. Maintain own ticket queue Adhere to SLA metrics that are in place for ticket resolution, response time, and first call resolution. Operate independently while assisting customers and other support teams involving issue resolution and problem solving. Learn other functions within the IT Helpdesk as time allows Skills: Good customer service skills Self-motivated team player who excels in a collaborative environment Good organizational skills Ability to perform in a challenging but collaborative work environment with individuals from across the organization Integrates multiple concepts across job functions with a goal of overall benefit to the organization Excellent analytic and problem solving skills Effective oral, written, and interpersonal communication skills Technical Ability: Ability to perform troubleshooting through diagnostic techniques and pertinent questions Determine best solution based on the issue and details provided by the customers Record and track all activity on every issue through ticketing system Business Unit: Property & Casualty IT Services Benefits: We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.Requisition #: R5812tcv57hlu2
Company:
Great American Insurance
Posted:
April 20 on InsuranceClaimsWeb
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More About this Listing: IT HelpDesk Intern
IT HelpDesk Intern is a Customer Service Help Desk Job at Great American Insurance located in Cincinnati OH. Find other listings like IT HelpDesk Intern by searching Oodle for Customer Service Help Desk Jobs.
IT HelpDesk Intern is a Customer Service Help Desk Job at Great American Insurance located in Cincinnati OH. Find other listings like IT HelpDesk Intern by searching Oodle for Customer Service Help Desk Jobs.