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Product Support Specialist
Location:
London
Description:
Product Support Specialist London - hybrid working Intapp is looking for a Technical Product Support Specialist to join our client success team. This position will handle internal requests for our cloud based Saa S platforms. Responsibilities include provisioning new client sites, handling client site changes and controlling site access. This position may also include support ticket work through our help desk queue to diagnose and troubleshoot user issues. In this role, you will be responsible for solving high priority and/or complex issues directly or engaging the appropriate resources to provide accurate, timely resolutions while maintaining customer satisfaction. This position is expected to perform detailed research through in-depth knowledge of the Intapp Platforms. What you'll do: Responsible for triaging and resolving internal support tickets that flow into the help desk queue. Assist employees with questions regarding new client site provisioning, changes and feature enablement. Resolve internal requests involving site provisioning, site changes, site access, enabling/disabling site features. Prepare detailed specifications and steps to reproduce for items requiring any escalation to our Product Support team. Identify potential delays in resolution, take corrective action, and manage communication to the ticket requester. Work collaboratively with Product Support Specialists on problem analysis and submits recommendations for solution. Provide clear and concise verbal and written communications with end-users. Provide feedback to the Support Manager to help develop efficient methods for handling commonly recurring issues. May assist in new product release testing and UI feedback sessions with the Product team. May work on some product support tickets as needed to investigate, triage and resolve tickets that flow through the queue. What you'll get: Competitive compensation, including meaningful equity participation Challenging and. Visit ListedBuy for more information.
Company:
Intapp
Posted:
April 10 on ListedBuy
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More About this Listing: Product Support Specialist
Product Support Specialist is a Other Jobs Support Worker Job at Intapp located in United States. Find other listings like Product Support Specialist by searching Oodle for Other Jobs Support Worker Jobs.
Product Support Specialist is a Other Jobs Support Worker Job at Intapp located in United States. Find other listings like Product Support Specialist by searching Oodle for Other Jobs Support Worker Jobs.