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Customer Service Advisor
Location:
Market Harborough
Description:
Great Customer Service is spinning plates and keeping everyone happy, its a core skill, a calling almost. As a business, we champion our customer service team as you are the first point of contact for all clients. Based in Market Harborough we are looking for 2 customer service professionals to join a growing team. BASIC SALARY: A GBP 25,000 LOCATION: Market Harborough : Office Based COMMUTABLE LOCATIONS: Leicester, Wellingborough, Northampton, Kettering, Corby, Rugby, Daventry, JOB DESCRIPTION: Customer Service : Industrial products As our Customer Service Advisor, you will be the first point of contact for all new and existing customers, these are a range of businesses from automotive, materials handling, cranes, power grids, power companies, solar power, and many more. We pride ourselves on being professional and polite in equal measure, responding to customers promptly, and escalating any issues as necessary. Key tasks: A Manage c20:25 (can increase to 50 at peak) inbound call inquiries, these will be a mixture of sales orders, stock availability, prices, technical applications, and complaints/concerns. A Along with other members of the team manage the c100 emails in the customer inbox (daily). A Offer as much assistance as possible but ultimately pass any technical/warranty challenges to the appropriate team. A Maintain detailed and accurate customer records through our CRM system (SAP full training given). A Any opportunity to upsell, cross: sell and remind customers what they have purchased in the past is encouraged but we are not pushy. A Monday to Friday 8:30 : 17:30 (1 hour lunch) PERSON SPECIFICATION: Customer Service : Industrial products As a small team, candidates with an all for one attitude are important, we need to support each other and our customer base. To be successful you will be able to demonstrate the following: A Customer service experience in a B2B environment. A Experience in handling sales orders, customer inquiries,. Visit ListedBuy for more information.
Posted:
March 28 on ListedBuy
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More About this Listing: Customer Service Advisor
Customer Service Advisor is a Other Art & Media Jobs Customer Service Advisor, Customer Service Representative Job located in United States. Find other listings like Customer Service Advisor by searching Oodle for Other Art & Media Jobs Customer Service Advisor, Customer Service Representative Jobs.
Customer Service Advisor is a Other Art & Media Jobs Customer Service Advisor, Customer Service Representative Job located in United States. Find other listings like Customer Service Advisor by searching Oodle for Other Art & Media Jobs Customer Service Advisor, Customer Service Representative Jobs.