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Technical Support Engineer
Location:
Coatham Mundeville
Description:
For more than two decades, Telestream has been at the forefront of innovation in the digital video industry, pioneering file-based video transcoding and high-quality media exchange over IP networks. Telestream provides world-class live and on-demand digital video tools and workflow solutions that allow businesses and consumers to transform video on the desktop and across the enterprise. Many of the world's most demanding media and entertainment companies such as CBS, BBC, CNN, FOX, CBC, ITV, Comcast, Direct TV, Time Warner, MTV, Discovery, Vodafone and Lifetime, as well as a growing number of users in a broad range of business environments, rely on Telestream products to streamline operations, reach broader audiences, and generate more revenue from their media. If you're looking for an industry leader in the high growth area of video, Telestream is for you. Technical Support Engineer - UK or Poland Job Description The Technical Support Engineer is one of the most important roles within any organization - responsible for issue tracking, advanced troubleshooting, escalation and resolution all while maintaining clear communication with the impacted customer. Those forms of contacts may include: Service Cloud, phone, email or teleconferencing. Advanced duties can come in the form such as (but not limited to) database queries/scripts, recreation of issues in lab environments, working with development and 3rd Party hardware/software vendors to identify solutions, and more. We are looking for an individual who thrives in challenging situations and is passionate about solving complex issues and supplying unique solutions. We see this as an integral role within the company to ensure best-in-class customer support and satisfaction. Responsibilities Customer Support Responsible for first call customer response, trouble ticket generation, incident diagnosis and troubleshooting, problem resolution and customer escalation through root cause analysis. . Visit ListedBuy for more information.
Company:
Telestream
Posted:
March 27 on ListedBuy
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More About this Listing: Technical Support Engineer
Technical Support Engineer is a Technology Technical Support Engineer Job at Telestream located in United States. Find other listings like Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.
Technical Support Engineer is a Technology Technical Support Engineer Job at Telestream located in United States. Find other listings like Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.