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Technical Support Specialist
Location:
Johnston, IA
Description:
JOB DESCRIPTION Essential Job Duties and Responsibilities: Answer, log and monitor progress of Help Desk calls in a fashion that provides timely and professional service to Divisions Agents and Adjusters. Plan, organize, review, and audit and the testing of Rain and Hail developed software, to include online processing quoting, and other tools as programming changes are integrated. Provide on-call customer support line coverage outside standard business hours. Be fluent in the following technologies: Microsoft Office Web Browsers, Edge, Firefox, Chrome Network basics for file transfers and management Windows Desktop Operating System Virtual Private Network (VPN) All Rain and Hail software available on agent, adjuster, and policyholder sites Acrobat Reader VDI Management Mobile Device Management Document and explain requests for software modifications to programming staff. Be knowledgeable with the following hardware components: Personnel Computers, Laptops and Mobile Device Workstation and Server components Scanners and Printer Other work duties as assigned by management. Knowledge, Skills, and Abilities Professional communication and people skills. Ability to troubleshoot and problem solve. Basic Windows, PC and Mobile Device Troubleshooting experience. Detail oriented, with organizational skills. Ability to work independently under general supervision. Flexible work schedule as priorities dictate. Valid driver's license for duties involving local travel. Requisition #: 59556ahf9io63
Company:
Chubb
Posted:
March 27 on InsuranceJobs
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More About this Listing: Technical Support Specialist
Technical Support Specialist is a Technology Support Worker, Technical Support Job at Chubb located in Johnston IA. Find other listings like Technical Support Specialist by searching Oodle for Technology Support Worker, Technical Support Jobs.
Technical Support Specialist is a Technology Support Worker, Technical Support Job at Chubb located in Johnston IA. Find other listings like Technical Support Specialist by searching Oodle for Technology Support Worker, Technical Support Jobs.