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Human Safety Specialist
Location:
Montreal
Description:
We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community The successful candidate will be able to properly identify threatening and harmful circumstances, possess empathetic communication and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo. The successful candidate will assist with escalated issues and initiate the user dispute request process for personal safety incidents. Our specialists are responsible for the investigation of cases involving trauma or personal harm or brand risk, and negotiate collaboratively while verifying facts and reaching policy-based determinations for effective resolution. The candidate will maintain high levels of confidentiality while performing investigations, and will comprehensively document investigations through written reports and summaries. We also work to educate our hosts and guests to promote positive experiences and maintain security and safety while using Client responsibly. Amongst other responsibilities, you'll also be responsible for managing cases involving damages, monitoring flagged and inappropriate content, and identify and report trends in online risk. You will work with Safety support teams to develop and enhance internal policies and tools. Requirements 1+ years of experience in customer experience, mediation, social work, psychology, emergency services, or a similar role Fluent in English Background in advocacy, crisis management, mediation, clinical/non-clinical social work, or e-commerce customer service experience Ability to plan, prioritise and organise tasks and communications Ability to learn and adapt to new technologies Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner Excellent time management, negotiation and conflict resolution skills Passion for. Visit ListedBuy for more information.
Company:
Iconma
Posted:
March 8 on ListedBuy
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More About this Listing: Human Safety Specialist
Human Safety Specialist is a Other Jobs Safety Specialist Job at Iconma located in United States. Find other listings like Human Safety Specialist by searching Oodle for Other Jobs Safety Specialist Jobs.
Human Safety Specialist is a Other Jobs Safety Specialist Job at Iconma located in United States. Find other listings like Human Safety Specialist by searching Oodle for Other Jobs Safety Specialist Jobs.