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Development Technical Support Engineer
Location:
Bracknell
Description:
The Role Due to expansion and growth, Eyelit Technologies is seeking a Development Technical Support Engineer (DTSE) to support our MESTEC product line. As part of our Professional Services Team, the DTSE will play a crucial role in delivering key performance metrics for the Professional Services Team. MESTEC provides a suite of manufacturing management tools including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS). These tools are delivered as Software-as-a-Service (Saa S) and deliver rapid improvements to manufacturing KPIs such as labor productivity, product quality, production costs and delivery lead-times. The Technical Support Engineer will be the face of business for all customers implementing MESTEC software. You will have direct impact on customer satisfaction (measured by CSAT and quarterly business reviews), value realization, and contract renewals. This is a hybrid opportunity requiring three days per week in office at our Bracknell, UK location. Core Responsibilities Support and maintain existing software and customer solutions – working to maintain target ticket backlog, issue response and resolution and ultimately customer satisfaction Specifying, developing, and testing interfaces to third party systems – enabling efficient and effective on boarding of new customers Providing first and second line support to customers Interpret and analyse user requirements Write innovative, scalable, robust software solutions for our clients Work closely with project managers, other implementation consultants, and sales and marketing professionals to seek out and identify opportunities for future expansion Designing, implementing, and debugging database queries to solve real-world problems Supporting project implementations from initial customer training through to post implementation support phase Build new screens, dashboards and user interfaces using the Mestec designer Help. Visit ListedBuy for more information.
Company:
Eyelit
Posted:
February 24 on ListedBuy
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More About this Listing: Development Technical Support Engineer
Development Technical Support Engineer is a Technology Technical Support Engineer Job at Eyelit located in United States. Find other listings like Development Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.
Development Technical Support Engineer is a Technology Technical Support Engineer Job at Eyelit located in United States. Find other listings like Development Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.