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Assistant Director of Customer Services | Assistant Director, Customer Service Representative in O1

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Assistant Director of Customer Services

Location:
Coatham Mundeville
Description:

Our Client are looking for temporary Assistant Director of Customer Services to lead in the development, coordination, implementation and delivery of the Council's strategy for services to residents. The successful candidate will ensure services provided are delivered on an integrated basis and partnering arrangements with external providers improve the quality of services and provide value for money. Job title – Assistant Director of Customer Services Location – Haringey, N22 Contract – Temporary ongoing Hours – Full Time 36 Start Date: ASAP Our Client are looking for temporary Assistant Director of Customer Services to lead in the development, coordination, implementation and delivery of the Council's strategy for services toresidents. The successful candidate will ensure services provided are delivered on an integrated basis and partnering arrangements with external providers improve the quality of services and provide value for money. They will be accountable for the development and application of a unified customer services strategy. Duties would include: Establish, lead, develop and co-ordinate the implementation of an integrated strategy for customer services Ensure that customer service strategy and service delivery is continually verified against customer feedback on service provision, requirements and gaps Set the customer services standard for the Council, its partners and its contractors Manage and develop the channels made available to residents for easy access to all Council services Translate strategic customer service commitments into an operational plan for each service area to execute Lead on the Customer Service Improvement Programme through reviews of complaints, complements and feedback from residents Lead the Council's development and implementation of electronic channels of service access including working with other senior managers to steer customers to the most efficient channel Produce an area specific service plan that will. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
February 22 on ListedBuy
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