This listing was posted on ListedBuy.
Senior Technical Support Engineer
Location:
Birmingham
Description:
Are you an experienced Senior Technical Support Engineer, looking for an exciting new opportunity? If so, this may be a great opportunity for you Position: Senior Technical Support Engineer I am pleased to be assisting our client, a renowned IT managed services provider offering computer services to a wide range of SME clients across the county, in their search for a Senior Technical Support Engineer to join their esteemed technical team. In this role, you will primarily provide remote and telephone support to a broad customer base. This position offers a hybrid work model, predominantly remote with occasional onsite requirements. Apart from delivering top: notch technical assistance, you will serve as a mentor and escalation point for fellow engineers, especially in handling complex support issues and significant outages. You will therefore, ideally, have experience in a similar role. Key Responsibilities: Assume ownership of support calls as necessary Serve as a technical lead and escalation point for major outages, both for external clients and internal network Provide technical support and solutions to clients Conduct troubleshooting, system tests, and recommend solutions Install, configure, and maintain hardware and software systems Proactively monitor system performance and suggest improvements Ensure compliance with security policies and procedures Stay up to date with the latest technologies and platforms Develop and maintain comprehensive documentation Assist in cross: training initiatives Collaborate with vendors to ensure timely problem resolution Adhere to agreed Service Level Agreements (SLAs) Work closely with the support department Required Technical Skills: Proficiency in Networking (TCP/IP, DNS, DHCP, VLANs, etc. ) Familiarity with WAN technologies and troubleshooting Expertise in VMware/Hyper: V Experience dealing with major outages, including ransomware/crypto locker attacks Experience working in diverse customer. Visit ListedBuy for more information.
Posted:
February 21 on ListedBuy
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More About this Listing: Senior Technical Support Engineer
Senior Technical Support Engineer is a Technology Technical Support Engineer Job located in United States. Find other listings like Senior Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.
Senior Technical Support Engineer is a Technology Technical Support Engineer Job located in United States. Find other listings like Senior Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.