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Customer Service Advisor
Location:
Leeds
Description:
Customer Service Advisor Position Overview: We are seeking a dedicated Customer Service Advisor to provide exemplary service to our valued customers and stakeholders. The primary focus of this role is to ensure efficient communication and resolution of customer inquiries, maintain strong relationships with customers, contractors, and internal teams, and enhance the overall customer service experience. Key Responsibilities: 1 Engage with customers and subcontractors promptly to address post: sales and maintenance concerns, ensuring timely resolution of complaints and queries. 2 Demonstrate professionalism, courtesy, and punctuality in all interactions with customers and external partners. 3 Oversee and monitor remedial works to ensure compliance with quality standards and agreed timelines. 4 Coordinate with customers, suppliers, site managers, and subcontractors to schedule and execute associated works efficiently. 5 Ensure availability of necessary materials and labour prior to commencing work activities. 6 Personally follow up with customers two weeks after legal completion to ensure satisfaction and address any outstanding issues. 7 Plan and supervise the work of the customer care supervisor to maintain workflow continuity. 8 Coordinate meetings with customers in collaboration with Site Managers, Contracts Managers, and Construction Director. 9 Prepare accurate documentation related to customer care in a timely manner. 10 Maintain and update the customer database in the COINS system accurately. 11 Manage the 28: day customer care questionnaire process effectively. 12 Establish and maintain an organized filing system for efficient document management. 13 Monitor and report subcontractor performance to the Customer Care Manager. 14 Identify recurring issues and collaborate with stakeholders to address root causes promptly. 15 Facilitate effective communication among management, maintenance supervisor, subcontractors, and suppliers to ensure. Visit ListedBuy for more information.
Posted:
February 19 on ListedBuy
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More About this Listing: Customer Service Advisor
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job located in United States. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job located in United States. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.