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Senior Research Manager
Location:
Coatham Mundeville
Description:
The role of Senior Manager focuses on creating and implementing strategies for customer experience and primary research for the client and its business units. The goal is to gather insights to make better decisions, understand consumers and important topics better, and improve the consumer experience. Senior Manager - Customer Experience and Research Senior Manager - Customer Experience and Research Location: Warrington Base Salary: Up to £80k DOECompany: Large professional services organisation Full time: 3 days a week on site and 2 working from home Type of role: Mat Leave Cover – 9 months The role of Senior Manager focuses on creating and implementing strategies for customer experience and primary research for the client and its business units. The goal is to gather insights to make better decisions, understand consumers and important topics better, and improve the consumer experience. This is a Primary Consumer Research role not desk research and is a pure mapping position not developing the customer journey as there is another team which focuses on that. The successful candidate will understand UX and CX mainly CX and be experienced in managing people. The Role: Develop and execute a strategy and annual plan for Group and business units, encompassing primary consumer research and customer experience. Implement ongoing surveys to analyse key customer experience metrics across domestic, business, and supplier/provider experiences. Collaborate with the external communications team to support thought leadership campaigns through research programs. Utilise research findings to identify insights and trends for decision-making and consumer journey improvements. Engage with stakeholders across the business to ensure understanding and action on insights. Manage CX and research agencies to deliver timely, effective insights. Oversee report development to drive customer-centric improvements. Support colleague experience insight delivery with. Visit ListedBuy for more information.
Company:
We Are Adam
Posted:
February 16 on ListedBuy
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Senior Research Manager is a Other Art & Media Jobs Manager Job at We Are Adam located in United States. Find other listings like Senior Research Manager by searching Oodle for Other Art & Media Jobs Manager Jobs.
Senior Research Manager is a Other Art & Media Jobs Manager Job at We Are Adam located in United States. Find other listings like Senior Research Manager by searching Oodle for Other Art & Media Jobs Manager Jobs.