This listing was posted on ListedBuy.
Sr. Technical Support Specialist
Location:
Reading
Description:
OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at Open Text is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The Opportunity: Open Text is seeking tech-savvy individuals to join the EMEA Technical Support Team. As a Senior Technical Support Specialist, you'll provide technical support to internal, partner, and external customers in the EMEA region. Your role requires excellent communication and organizational skills, the ability to multitask, and a background in enterprise information systems. Your role involves proactive issue resolution, collaboration with various teams, and contributing to the growth of the customer support team. This role requires participation in on-call and weekend rotations. What you will do: Handle support calls and emails from Open Text customers, partners, and internal resources. Utilize various tools and techniques for problem resolution, demonstrating judgment and technical knowledge. Take ownership of goals, follow through on commitments, and escalate issues as needed. Engage in client engagement and customer service with a focus on Enterprise Content Management Systems. Troubleshoot issues in an N-tier Software Architecture environment. Conduct urgent investigations, problem isolation, and respond to high-priority issues. Have knowledge and/or experience with My SQL and scripting. Install, configure, and maintain mainstream OS (Windows, Linux) and DB (SQL Server, Oracle). Familiarity with Tomcat web servers. Understand infrastructure and cloud technologies, including storage, backup & restore, networking, load balancer, proxy, firewalls, profile security management, Kubernetes, etc. What you will need: High-level client engagement and customer service skills. Experience in supporting Enterprise Content Management Systems. Proficiency in troubleshooting N-tier. Visit ListedBuy for more information.
Company:
Opentext
Posted:
February 5 on ListedBuy
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More About this Listing: Sr. Technical Support Specialist
Sr. Technical Support Specialist is a Technology Support Worker, Technical Support Job at Opentext located in United States. Find other listings like Sr. Technical Support Specialist by searching Oodle for Technology Support Worker, Technical Support Jobs.
Sr. Technical Support Specialist is a Technology Support Worker, Technical Support Job at Opentext located in United States. Find other listings like Sr. Technical Support Specialist by searching Oodle for Technology Support Worker, Technical Support Jobs.