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Manager, Customer Care - Investments, Ottawa
Location:
Ottawa
Description:
Requisition ID: 192431 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of the Specialized Wealth Management Department in Canada ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. Is This Role Right for You? In this role, you will: Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Follow the guidelines for Compliance Officers as described in the Scotia Securities Inc. Compliance Policies Manual, including but not limited to knowing the regulations and standards governing the mutual fund industry, including policies specific to Scotia Securities Inc. (SSI), and the Mutual Fund Dealers Association (MFDA). Ensuring that they develop a team of high-performing, Mutual fund licensed, subject matter experts with sound problem-resolution skills. In addition, developing their Customer Care Advisors to be knowledgeable, confident agents who focus on first-contact resolution and deliver personalized advice and solutions for our customers. Supporting new Customer Care Advisors with onboarding and transition from training to the floor. Being accountable for payroll activities (e. g. time in lieu, holiday pay, shift premiums, and overtime). Ensuring all Customer Care Advisors have established annual performance objectives that are aligned with business plans and tracking individual performance against objectives. The Manager is also responsible for preparing Customer Care Advisor Personal Development Plan commentary and one-on-one delivery discussions. Engaging in coaching as an ongoing observational activity by reviewing Customer Care Advisor customer interactions including. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
February 2 on ListedBuy
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More About this Listing: Manager, Customer Care - Investments, Ottawa
Manager, Customer Care - Investments, Ottawa is a Executive Manager Job at Scotiabank located in United States. Find other listings like Manager, Customer Care - Investments, Ottawa by searching Oodle for Executive Manager Jobs.
Manager, Customer Care - Investments, Ottawa is a Executive Manager Job at Scotiabank located in United States. Find other listings like Manager, Customer Care - Investments, Ottawa by searching Oodle for Executive Manager Jobs.