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Support Analyst
Location:
Ottawa
Description:
Support Analyst City View - Remot The Technical Support Analyst provides application support to customers involving answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the customer. Internally, the Technical Support Analyst provides infrastructure support to maintain uptime of the application. This position is budgeted for a starting salary between $40,000-65,000/year CAD based on experience. Job Description: Respond to incoming customer tickets (phone, email, ticketing system) Prioritization of tasks with excellent time management Interpret problems and determine necessary troubleshooting steps Develop a close working relationship with other departments Monitor and follow-up on open customer support issues Keep records and systems updated with accurate status and progress information Occasionally provide internal technical support Occasionally provide assistance to the Sales team Develop excellent product knowledge to be able to address a wide variety of user and technical issues. Contribute to documentation and other process improvement initiatives. Responsible for infrastructure system monitoring/availability and supervising routine maintenance tasks Provide off hours support for our infrastructure as required to ensure it is up and available 24/7/365 with minimal downtime. Perform updates, deletions, and adds to the database as required to resolve customers support tickets. Recognize code issues and escalate to Development Required Skills and Experience: Bachelor's Degree or Diploma in a Computer-related discipline, or equivalent job experience. DBA knowledge/experience of MS SQL (querying, configuration, replication, data migration) including high availability/clustering, load balancing, performance monitoring and tuning. Understanding of Microsoft Azure cloud, network operations Experience with Contact Management, Saa S, or other similar applications. Visit ListedBuy for more information.
Company:
N. Harris Computer
Posted:
January 31 on ListedBuy
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More About this Listing: Support Analyst
Support Analyst is a Other Art & Media Jobs Analyst Job at N. Harris Computer located in United States. Find other listings like Support Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.
Support Analyst is a Other Art & Media Jobs Analyst Job at N. Harris Computer located in United States. Find other listings like Support Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.