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Junior Support Specialist
Location:
Toronto
Description:
Junior Support Specialist Advantage Group International is seeking a Customer Support Specialist to join our Tech team to help us improve and enhance the client-facing and back-office applications that drive our business. The successful candidate will show leadership and help our team members grow their skills while growing our systems. Who We Are Advantage believes that stronger collaboration leads to better business results in any market and any industry. Our relationship benchmarking capabilities have become the gold standard for measuring business-to-business engagement in over 40+ countries for over 30 years. Who We Are Seeking The Junior Support Specialist (JSS) works with external and internal users and technical teams to troubleshoot issues with Advantage Applications and tools. The successful candidate will monitor the status of all running tools and background processes and proactively resolve, address/escalate as required. JSS understands the software development lifecycle and has a clear understanding of various automation tools, follows releases to various environments, and understands the business and technical impact of released changes. Further, the JSS will work to evolve and improve products by, monitoring analyzing, and addressing all user requests. In other words, we need someone who: 2+ years of non-academic application support experience. Can analyze, troubleshoot, and document complex issues. Thrives in a small multi-disciplinary team environment. Your Day-to-Day Currently – in production – a variety of internal applications and external systems are used to create surveys, analyse responses, and report the results. We are maintaining current production systems and enhancing their functionality and performance. The following are key responsibilities of a Support Specialist: Works with the users to ensure all relevant details are logged. Identifies and resolves technical issues. Performs root cause analysis for reported. Visit ListedBuy for more information.
Company:
Advantage Group
Posted:
January 3 on ListedBuy
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More About this Listing: Junior Support Specialist
Junior Support Specialist is a Other Art & Media Jobs Support Worker Job at Advantage Group located in United States. Find other listings like Junior Support Specialist by searching Oodle for Other Art & Media Jobs Support Worker Jobs.
Junior Support Specialist is a Other Art & Media Jobs Support Worker Job at Advantage Group located in United States. Find other listings like Junior Support Specialist by searching Oodle for Other Art & Media Jobs Support Worker Jobs.