Praneeth Patlola
This listing was posted on Willhire.
Caseworker Specialist
Location:
Fort Sill
Description:
Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility services; assessing client needs; and providing appropriate services to clients. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. Understands and applies Red Cross and SAF policies consistently and correctly. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. Performs other duties as assigned by management. Job Requirements/Education: High school diploma with relevant work experience in social or health science, personnel administration, business or public administration, computer science, customer/client services and call center. Education/Skills and Abilities Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and can shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles. Ability to work remotely. Must have a private space in their residence where they can work in quiet and protect the confidentiality or our clients.
Education/experience:
1 To 2 Years
Company:
American Red Cross
Industry:
Other
Posted:
January 1 on Willhire
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More About this Listing: Caseworker Specialist
Caseworker Specialist is a Nurse & Healthcare Caseworker Specialist Job at American Red Cross located in United States. Find other listings like Caseworker Specialist by searching Oodle for Nurse & Healthcare Caseworker Specialist Jobs.
Caseworker Specialist is a Nurse & Healthcare Caseworker Specialist Job at American Red Cross located in United States. Find other listings like Caseworker Specialist by searching Oodle for Nurse & Healthcare Caseworker Specialist Jobs.