This listing was posted on The Resumator.
Customer Support Tech - (Secret Clearance)
Location:
Washington, DC
Description:
Are you a skilled technical support professional with a secret security clearance? Join the team as a Customer Support Technician and contribute to our mission of providing top-tier support to clients with sensitive security needs. As a support technician, you will play a critical role in assisting clients with technical issues while ensuring the confidentiality and security of classified information. Responsibilities: Technical Assistance: Provide prompt and effective technical support to clients, diagnosing and resolving issues related to software, hardware, and network configurations. Clearance Management: Leverage your secret security clearance to handle sensitive information and troubleshoot security-related concerns. Remote Support: Assist clients remotely via phone, email, or remote desktop tools, guiding them through troubleshooting steps and solutions. Issue Escalation: Collaborate with higher-level technical teams to escalate and resolve complex technical challenges. Documentation: Maintain detailed records of client interactions, issues, and resolutions in our support ticketing system. Training: Educate clients on best practices, system usage, and security protocols to enhance their overall experience. Continuous Learning: Stay updated on the latest technology trends, security practices, and support methodologies. Qualifications: Secret security clearance is mandatory. Proven experience in technical support or a related field. Strong knowledge of hardware, software, and network troubleshooting. Excellent communication and customer service skills. Proficiency in remote support tools and ticketing systems. Strong problem-solving and analytical abilities. Ability to work well under pressure and handle confidential information. IT certifications (e.g., CompTIA A+, Network+, Security+) are a plus. Powered by JazzHR
Company:
Latitude
Posted:
January 1 on The Resumator
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More About this Listing: Customer Support Tech - (Secret Clearance)
Customer Support Tech - (Secret Clearance) is a Customer Service Customer Support Specialist Job at Latitude located in Washington DC. Find other listings like Customer Support Tech - (Secret Clearance) by searching Oodle for Customer Service Customer Support Specialist Jobs.
Customer Support Tech - (Secret Clearance) is a Customer Service Customer Support Specialist Job at Latitude located in Washington DC. Find other listings like Customer Support Tech - (Secret Clearance) by searching Oodle for Customer Service Customer Support Specialist Jobs.