This listing was posted on The Resumator.
Technical Support Engineer
Location:
Rockaway, NJ
Description:
This position is looking for someone who is able to work onsite two days a week in Rockaway, NJ and is a US citizen. This is a full-time direct hire position that is looking to pay between $60k-$70k/yr. This position requires someone who is fully vaccinated for COVID and is looking for someone with a strong IT background. Any type of A/V experience is a big plus and a CTS certification and Bachelor's degree is required. Key Job Responsibilities Providing software, system, and application support for internal and property-facing systems Configure software suite, including but not limited to all software settings, database configuration, define rights and permissions for groups, define sources (video, web, application, etc.), scripting for custom configurations, etc. Work with process owners and stakeholders to re-engineer processes to be simple, agile, repeatable, measurable, achievable, and continuously improved. Consulting with the product development team, internal users, vendors, and clients to improve application performance and functionality Promote comprehensive metrics that can be actionable and drive positive behavioral changes; baseline, improve, and re-measure success. Establishing root cause assessments for application-related issues and managing mitigation accordingly Responsible for customer escalation triage, business review preparation, and product release readiness initiatives Assess customer feedback, and evaluate areas of improvement based on critical feedback Identify improvement areas and implement measures to maximize customer satisfaction levels. Document and improve support processes in an iterative approach Work with client IT teams and support and promote knowledge sharing Basic Qualifications Bachelors Required Minimum of 5 years of IT experience required CTS certification required Ability to manage competing priorities and operate under pressure Ability to adjust schedule based on business needs Ability to be proactive, take action, and anticipate opportunities. Demonstrated ability to work independently and within a collaborative team environment Exceptional communication skills. Travel up to 20% of the time Preferred experience in Customer Service or Call Center Powered by JazzHR
Company:
Latitude
Posted:
January 1 on The Resumator
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More About this Listing: Technical Support Engineer
Technical Support Engineer is a Technology Technical Support Engineer Job at Latitude located in Rockaway NJ. Find other listings like Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.
Technical Support Engineer is a Technology Technical Support Engineer Job at Latitude located in Rockaway NJ. Find other listings like Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.