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Technical Support Engineer (Remote Support) | Technical Support Engineer in Technology Job at 3C T1

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Technical Support Engineer (Remote Support)

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Location:
Columbus, OH
Description:

Technical Support Engineer (Remote Support) ABOUT US: 3C Technology Solutions prides itself on being an unbiased technology advisor to our clients. Founded in a garage in 2009, we have grown to over 45 employees servicing 500+ clients around the state of Ohio. Our employees are the most important resource in our service commitment to our customers. By applying the principles of trust, honesty, competence, integrity, and commitment, we care for and maximize talent to the benefit of each individual and the company. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. BENEFITS: 4 Day - 36 Hour Flex+ work schedule Hybrid work environment Health, Dental, Vision Insurance 401(k) with profit sharing Successful completion of a pre-employment substance screening and clean driving record is required. OVERVIEW: The Technical Support Engineer (Tier 1) is the "voice of the company" as the initial recipient of incoming help desk calls. You will be responsible for responding to client calls and emails providing technical support with hardware and software issues. Support includes a variety of responsibilities such as: identifying, researching, documenting, building solutions and solution implementation. The primary focus of this position is to resolve a variety of technical issues for workstations, servers, phones, networks, and databases. You will be part of a team delivering prompt, professional, and high-quality technical assistance. GENERAL RESPONSIBILITES: Ensures that incoming inquiries are initially responded to within contract Service Level Agreements (SLA) Completes technical support request tickets within position scope and responds back to customer within predetermined company acceptable time periods using SLA alert system as tracking method. Escalates calls that are beyond position scope to appropriate technical support engineers following company protocols. Ensures that customer is aware of actions and that deadlines for completion are clear. Troubleshoot and upgrade sequel databases Communicate expectations, status, and progress of assigned tasks and requests Real-time tracking of work performed in company ticketing system Write training manuals, train computer users, provide advice and demonstrate use of software and hardware to end-users Prepare and update technical documentation upon request REQUIREMENTS: Advanced computer and operating system knowledge. Computing environments include Windows and Macintosh operating systems. Server environments include Windows and Linux Basic networking skills Interpersonal skills: customer care and telephone skills, good communication skills Good written communication skills to ensure timely and accurate service documentation Ability to prioritize, organize work; and quickly adapt to changes Self-motivated with the ability to work independently Capable of working and communicating effectively in a team Technical awareness: ability to match resources to technical issues appropriately Awareness of all company IT services for which support is provided Understanding of support tools, techniques, and how technology is used to provide IT services Some lifting and physical installation may be required EXPERIENCE: Two years of experience in the role of an IT Specialist and/or Help Desk Technician Experience in administration and deployment of Microsoft Exchange Experience with ConnectWise software or similar ticketing systems preferred Experience with VSS and Windows Server preferred Experience with RMM or MSP tools preferred
Company:
3C Technology Solutions
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Technical Support Engineer (Remote Support)
Technical Support Engineer (Remote Support) is a Technology Technical Support Engineer Job at 3C Technology Solutions located in Columbus OH. Find other listings like Technical Support Engineer (Remote Support) by searching Oodle for Technology Technical Support Engineer Jobs.