This listing was posted on ApplicantPro.
Service Assistant - Commercial Division
Location:
Freeburg, MO
Description:
Position Overview This position orders parts for warranty claims requested by a Quaker Dealer or Representative . The Service Team will use the parts ordered to complete repair work. The Service Administrative Assistant will track order fulfillment and evaluate warranty claims . They may track down needed parts in the manufacturing facilities and will support others in the department . Duties and Responsibilities Enter orders for parts for warranty claims that lead to service jobs Process Return Merchandise Authorizations Investigate errors and discrepancies in parts provided Evaluate warranty claims over a year old Expedite parts by locating them in the manufacturing facilities and preparing shipment or facilitation to service technician(s) T rack and r eport the accuracy and status of order fulfillment Keep paperwork organized and all details included Regular phone communication with Quaker dealers and outside Quaker personnel Become proficient in Quaker's window and door product lines Become proficient in Quaker's w arranty on old and new products Become proficient in Quaker's Q1 Quote and Order Platform General administrative duties such as faxing, scanning, making copies, filing, etc. Prompt and regular attendance at an assigned work location. I nteract with employees and customers in an appropriate manner. Availability on site to confer with staff members with whom the employee must interact on a regular basis. C ommunicat e via email & prepar e reports. R eview and analyze service order data and information concerning necessary materials . P lan, prioritize and monitor order activities . C omplete assigned tasks/projects in a timely manner . Supervisory Responsibility No direct management or supervisory responsibilities . Safety Observe safety and security policies and procedures , including proper use of PPE (personal protective equipment) ; report potentially unsafe conditions; and use equipment and materials properly. Travel Approximately 5 % travel is required for commuting between Quaker campuses to gather parts from the manufacturing facilities . Qualifications An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required . Proficient with Microsoft Office software: Excel, Word, Outlook Accurate Use of a Tape Measure Preferred Education and Experience The expectation is that the individual has achieved a minimum level of education and/or related expertise to qualify for this position. High School Diploma or a passed General Education Development GED test Two years office work experience Competencies and Skills Reliability Accuracy Personal Effectiveness / Credibility Discretion and Confidentiality Collaboration and Team Building Time Management Team Based Mindset Communication Proficiency & Listening Reading and Comprehension Skills Attention to Detail Organization Positive Attitude Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand. Physical Demands The demands and environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is primarily an office job and largely a sedentary role with frequent sitting . The position requires the ability to climb stairs, lift files, open filing cabinets, bend or stand as necessary. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. T he employee may also occasionally be required to lift and/or move up to 25 pounds. It is an essential job function and safety rule, applicable to every employee working in a safety sensitive classified position, to be able to work in a constant state of alertness and in a safe manner. Work Environment Although the employee will primarily be in an office setting, while performing the duties of this job, the employee may need to visit the factory and be exposed to climactic variations , fumes or airborne particles , various levels of vibration, and moving mechanical parts. Various types of Personal Protective Equipment might be required based on the employee's work location. The noise level in the office is usually low , but hearing protection may be advisable or required for prolonged visits to certain parts of the factory . Other Duties and Responsibilities Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at the discretion of management any time. E qual E mployment O pportunity Statement Quaker is an equal opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Quaker will be based on merit, qualifications, abilities, and Q uaker 's needs and resources. Q uaker does not discriminate in any employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy , sexual orientation , and gender identity or expression ), national origin, ancestry, age, disability, genetic information, military status, or any other category protected by law . Job Posted by ApplicantPro
Company:
Quaker Windows
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Service Assistant - Commercial Division
Service Assistant - Commercial Division is a Clerical Assistant Job at Quaker Windows located in Freeburg MO. Find other listings like Service Assistant - Commercial Division by searching Oodle for Clerical Assistant Jobs.
Service Assistant - Commercial Division is a Clerical Assistant Job at Quaker Windows located in Freeburg MO. Find other listings like Service Assistant - Commercial Division by searching Oodle for Clerical Assistant Jobs.