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Voluntary Benefits Consultant
Location:
Honolulu, HI
Description:
Who We Are Since we opened our doors in 1994, we've been on our own entrepreneurial journey that has taken us from a small office in Kailua-Kona to one of Hawaii's most successful companies. Today our team is bigger, but our purpose remains: Empowering employers to succeed in Hawaii. For more information about our purpose and solution, visit Proservice.com . By joining us, you're becoming a member of our #PROhana. Being a part of the #PROhana includes working for an high performing organization and service culture, that has been recognized as one of Hawaii's Best Places to work for 16 years. If you're an individual that values and has a high bar of excellence, empathy, ownership mentality, resourcefulness, and tenacity, we want to hear from you! To learn more about our culture and other career opportunities, visit Proservice.com/career Role Overview The purpose of the Voluntary Benefits Consultant is to provide world-class service to our clients and employees through showcasing voluntary benefits expertise. This individual will be directly responsible for the accuracy and timely administration of voluntary benefit programs including 401(k), flexible spending/dependent care accounts, and other Section 125 benefits in addition to client billing. This role serves as the main point of contact for all voluntary benefits related tasks and inquiries. Responsibilities & Outcomes Customer Service . Provides best-in-class service to our clients and worksite employees through interactions over the phone, via email and in person. Ensures that all interactions are professional, courteous, and positive experiences. Serves as subject matter expert for all voluntary benefits inquiries. Benefits Processing. Showcases expertise by monitoring a high volume of incoming requests from incoming calls, emails, and internal escalations. Reviews, approves, and processes 401(k) distribution, loan and rollover requests. Manages enrollment process for life insurance and accidental death & dismemberment claims for worksite employees and beneficiaries. Audits work for accuracy and appropriate billing. Benefit Audits and Reconciliations. Audits voluntary benefits deductions for new clients, and completed monthly reconciliation of benefits. Owns documentation and resolutions of billing discrepancies to ensure accuracy and accountability of vendor partners. Manages the weekly remittance of employee 401(k) deferrals to vendor partners in a timely manner. Open Enrollment. Plays a key role in delivering a successful voluntary benefits open enrollment. Partners with vendors to ensure timely and accurate benefit elections are received and processed. Audit new elections to ensure compliance in all voluntary programs. Qualifications & Requirements: Experience 3+ years of customer service experience in a fast paced environment is required. Prior experience in benefits or HR is preferred Team Player. Comfortable reaching out to peers to tear down walls or remove roadblocks; approachable. Judgement/Decision Making. Demonstrate consistent logic, rationality, and objectivity in decision-making. Achieve balance between quick decisiveness and slower more thorough approaches. Customer Focus. Exceed internal and external customer needs in ways that provide satisfaction and excellent results for our clients. Demonstrate empathy while establishing "partner" relationships with internal and external contacts. Regarded as visible and accessible. Pragmatism. Generate sensible, realistic, practical solutions to problems. Adaptability. Able to be flexible with new pressures (competition, loss of talent, new priorities). Adjusts quickly to change. Copes effectively with complex situations. Independence. Work well with minimal supervision. Able to independently research and resolve benefits related issues using available resources, and escalating appropriately. Benefits & Perks Paid Parental Leave Student Loan Repayment Assistance 401k Company Match Generous paid time off including 7 observed holidays, floating holidays, and paid volunteer time. Company contribution towards individual healthcare plans (medical, drug, vision, and dental) Flexible Spending, Life, and Accident insurance programs ProService Hawaii is proud to be an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, and local law. ProService is committed to providing access, equal opportunity and reasonable accommodation. If a reasonable accommodation is needed to participate in the job application or interview process, please contact XXXX@proservice.com or you may call us at 808-394-XXXX.
Company:
Proservice Hawaii
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Voluntary Benefits Consultant
Voluntary Benefits Consultant is a Consulting Jobs Consultant Job at Proservice Hawaii located in Honolulu HI. Find other listings like Voluntary Benefits Consultant by searching Oodle for Consulting Jobs Consultant Jobs.
Voluntary Benefits Consultant is a Consulting Jobs Consultant Job at Proservice Hawaii located in Honolulu HI. Find other listings like Voluntary Benefits Consultant by searching Oodle for Consulting Jobs Consultant Jobs.