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Customer Support Coordinator
Location:
Chandler, AZ
Description:
Crafco, Inc. has an opening for a Customer Support Coordinator at our Corporate Headquarters in Chandler, AZ. Do you enjoy people and pride yourself on providing an exceptional customer experience? We're seeking customer service professionals to come join our team! The Customer Support Coordinator is responsible for managing customer orders and acting as a communication hub between various departments. This is a full-time customer service position, Monday-Friday, based in our corporate headquarter offices in Chandler, AZ. This position offers a competitive hourly rate with an excellent benefits package including Profit Sharing, Matching 401(k), Health, Life, Disability, Dental, Holiday, Personal, Sick Time, Maternity Leave and Tuition Assistance. Duties include: Process Customer orders received via email, phone, and fax in a timely manner. Verify customer order information, product identity, quote, tax situation and other information prior to entering orders into SAP. Immediately inform the customer of any discrepancies within their purchase order and work to correct issues. Monitor daily sales entered to ensure orders were processed correctly. Check material availability and be able to suggest alternative options (e.g., packaging, plant) to meet customer needs in cases of short supply. Provide freight quotes to customer upon request. Respond to customer questions and inquiries within a reasonable time frame depending on the level of urgency. Coordinate with other departments as needed to ensure customer's orders/requests are being met and notify the customer immediately of any issues that arise. Provide the customer with weekly/bi-weekly open order reports and keep communication open for status for upcoming projection orders. Responsible for maintaining the current status of all customer projection orders. Build sustainable relationships and trust with customers and sales representatives through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Coordinate shipments and information with the equipment and sealant plants when necessary to maintain a high level of customer service. Qualifications include: Minimum of 3 years of customer service experience 2+ more years Supply Chain experience in a manufacturing environment preferred Knowledge of freight shipping terms and conditions. Ability to work under pressure, organize, and prioritize responsibilities Demonstrates a sense of urgency in a high-volume environment Performs with accuracy and efficiency Possess ability to build productive customer relationships to win customer loyalty Demonstrates problem solving skills Resourceful; able to identify issues and approach with alternative solutions Crafco, Inc. is an EEO employer and a drug-free workplace. Applicants must be authorized to work in the US. Any employment offers are contingent upon a pre-employment drug test, background check, and MVR. About Crafco, Inc. Crafco, Inc. has delivered confidence through innovation, quality, and value to our customers since 1976. Crafco is the world's leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon, Inc., Our core values consist of Empowered Service, Selfless Leadership, Purposeful Growth, and Respectful Relationships, which provide an excellent work environment for future growth. We have a great culture of people working together. If you are looking for a great career with a job you enjoy, check us out. Learn more about Crafco and Ergon: http://crafco.com https://ergon.com/sustainability Contact us to see if you can be a part of our TEAM. Job Posted by ApplicantPro
Company:
Crafco
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Customer Support Coordinator
Customer Support Coordinator is a Customer Service Customer Support Specialist Job at Crafco located in Chandler AZ. Find other listings like Customer Support Coordinator by searching Oodle for Customer Service Customer Support Specialist Jobs.
Customer Support Coordinator is a Customer Service Customer Support Specialist Job at Crafco located in Chandler AZ. Find other listings like Customer Support Coordinator by searching Oodle for Customer Service Customer Support Specialist Jobs.