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Customer Service Representative - Dispatcher
Location:
Marin County
Description:
Bragg Plumbing & Heating in Rohnert Park, CA is looking to hire a full-time Customer Service Representative - Dispatcher or CSR/DSR . We pay $25 per hour and provide great benefits including health, dental, and paid time off (PTO) . The typical schedule is Monday - Friday . This full-time Customer Service Representative - Dispatcher will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR/DSR are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Learn the business and learn how to prioritize the most urgent customer calls. Update customers throughout the day on the technician's progress. Record and report the service calls. Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field. Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices. Service Titan is a plus. Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Supplemental pay types: Bonus pay License/Certification: Driver's License (Preferred) If this sounds like the right opportunity for you, apply today with our initial 3-minute, mobile-friendly application ! Location: 94928 Job Posted by ApplicantPro
Company:
Bragg Plumbing & Heating
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Customer Service Representative - Dispatcher
Customer Service Representative - Dispatcher is a Customer Service Customer Service Representative, Dispatcher Job at Bragg Plumbing & Heating located in United States. Find other listings like Customer Service Representative - Dispatcher by searching Oodle for Customer Service Customer Service Representative, Dispatcher Jobs.
Customer Service Representative - Dispatcher is a Customer Service Customer Service Representative, Dispatcher Job at Bragg Plumbing & Heating located in United States. Find other listings like Customer Service Representative - Dispatcher by searching Oodle for Customer Service Customer Service Representative, Dispatcher Jobs.