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Creative Client Success Manager
Location:
Nashville, TN
Description:
The Client Representative position is the go-between person between the Creative Services Team and clients of Elmington Property Management. The Client Representative is a subject matter expert in Creative Services offerings, and is responsible for assessing the needs of the client and basing recommendations off of the needs. From initiating the first kick off call, to discussing the creative needs for the property, to communicating proposals and the scope of work the Creative Team can provide, the Client Representative provides support throughout the entire creative process. Elmington is comprised of multiple locations and lines of business that are operated as their own living, breathing corporation. They have income and expenses, debt and a bottom line - all of which we will look to you to help optimize through your role. Along with this responsibility comes a very high level of expectations. We are asking you to be an integral part of a multi-million dollar company. At Elmington, you will be pushed to F orget T he O rdinary & T hink L ike an O wner. Every day. To be an effective Elmington teammate, you will need to: Have a great attitude Have high expectations Think BEYOND the box Work with passion Have a tireless work ethic Be confident Be self-sufficient and self-motivated Take pride in your work Be a good listener Offer a solution with every problem Go above and beyond for everyone you support KNOWLEDGE/SKILLS/ABILITIES: Exceptional written and verbal communication skills Confidence in communicating expectations, timelines, and priorities both internally and externally Marketing proposal creation and scope of work management experience Digital expertise in Adobe programs Confidence in resolving support requests from ownership during the creative process Partnering closely with the Elmington Property Management Business Development and Operations Teams to ensure the client is being support Strategically-minded. Must be able to spot opportunities to add value at every stage of the creative process Balance speed and quality with a focus on exceptional results ESSENTIAL JOB FUNCTIONS: Management of ownership needs and communication between ownership groups and the Creative Services Team Intiate marketing kick off calls to understand the goals and needs of the client Create a proposal unique to each ownership group and the assets we serve Detailed account management Create and manage timelines Manage feedback, change requests, and additional needs from ownership, and effectively communicate those to the creative team Develop a full understanding of the Creative Services Team offerings Performs other duties as assigned SPECIFIC EDUCATION OR EXPERIENCE: Two years of marketing or client rep experience required in this industry or a similar industry PHYSICAL DEMANDS AND WORK ENVIRONMENT Frequently sit, stand, and walk Regularly required to talk or hear Frequently required to use hands or fingers to handle or feel objects, tools, or controls Occasionally required to climb or balance, stoop, kneel, crouch, or crawl Occasionally lift and/or move up to 25 pounds Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus The noise level in the work environment is usually moderate Temperature in the workplace is typically moderate TRAVEL REQUIREMENTS Occasional travel should be expected, especially in instances of understanding an asset's physical location benefits, creative differences between area competitors, and how to enhance the outcome of a well-executed campaign against that competitive set. The Elmington Experience We're creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for. Are you ready to FTO? It's time to TLO! The company will recruit, hire, train, promote, and compensate its employees based on factors such as work quality, behavior, training, and experience. In compliance with local, state, and federal laws, we provide equal employment opportunity regardless of race, color, creed, national origin, protected age category, gender, sexual orientation, religion, marital status, military status, or physical or mental disability of any individual who is otherwise qualified.
Company:
Elmington
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Creative Client Success Manager
Creative Client Success Manager is a Executive Manager Job at Elmington located in Nashville TN. Find other listings like Creative Client Success Manager by searching Oodle for Executive Manager Jobs.
Creative Client Success Manager is a Executive Manager Job at Elmington located in Nashville TN. Find other listings like Creative Client Success Manager by searching Oodle for Executive Manager Jobs.