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customer advisor
Location:
Coatham Mundeville
Description:
The role of customer service Advisor is to deliver high quality services and be the face and voice of the team. Customer focus demonstrate behaviour that puts the customer first, A right first time approach committed to delivering and maintaining high quality workplace standards, A calm and reasoned approach, A professional approach, demonstrates integrity and confidence in daily activities, Adherence to company values, shows passion and enthusiasm, Attention to detail Deliver high quality services and be the face and voice of the team. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media, Your actions will influence the customer experience and their satisfaction during their repair journey in line with the companies customer service standards. Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement. Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications, Use an appropriate tone of voice in all communications, including written and digital, that reflect our organisation’s brand, Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and our organisation, Maintain informative communication with customers and insurers, Build trust with our customers Understand the customer’s point of view, Understand types of measurement and evaluation tools available to monitor customer service levels to constantly improve our service 29 days paid holiday including bank holidays Training and progression in the business, A great environment to work in with a professional team to work alongside, Overtime is available on request,. Visit ListedBuy for more information.
Company:
Corus Consultancy
Posted:
December 15 2023 on ListedBuy
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More About this Listing: customer advisor
customer advisor is a Customer Service Customer Care Advisor Job at Corus Consultancy located in United States. Find other listings like customer advisor by searching Oodle for Customer Service Customer Care Advisor Jobs.
customer advisor is a Customer Service Customer Care Advisor Job at Corus Consultancy located in United States. Find other listings like customer advisor by searching Oodle for Customer Service Customer Care Advisor Jobs.