This listing was posted on ListedBuy.
Bilingual (English & French) Senior Customer Care Advisor - Creditor Insurance
Location:
Scarborough
Description:
Requisition ID: 189309 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose To join a goal oriented and customer focused driven team that contributes to the overall success of the Insurance Canada Service Center (ICSC) / Scotia Life Financial in Canada. The primary role of the Customer Service Representative is to deliver a high standard of customer service while ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. As well as ensuring all activities conducted are in compliance with governing regulations, internal policies and procedures. Accountabilities • Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. • Provide a professional and courteous customer experience and take accountability for resolving customer concerns in a timely manner through: - Acquiring and maintaining knowledge and understanding of Scotia Life Financial Creditor Insurance products and Scotiabank lending products. - Addressing issues promptly and accurately. - Identifying those issues that require escalation and follow the appropriate escalation process and/or assign to the appropriate contact as per policy. - Providing customers with account information by accessing the Bank's online records and systems. - Acting as a liaison coordinating with various areas as required to fully satisfy customer issues in a timely fashion; (i. e. Insurance Canada Customer Experience Team, Insurance Canada Processing Centre, etc. ) • Build and strengthen customer relationships by maximizing opportunities to promote Insurance Canada services and products, with a primary focus on the suite of Creditor Insurance products. Contribute to the achievement of established objectives through: - Satisfying customer needs by thoroughly understanding the Scotia Life Financial. Visit ListedBuy for more information.
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ListedBuy
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Bilingual (English & French) Senior Customer Care Advisor - Creditor Insurance
Bilingual (English & French) Senior Customer Care Advisor - Creditor Insurance is a Customer Service Customer Care Advisor Job at Scotiabank located in United States. Find other listings like Bilingual (English & French) Senior Customer Care Advisor - Creditor Insurance by searching Oodle for Customer Service Customer Care Advisor Jobs.
Bilingual (English & French) Senior Customer Care Advisor - Creditor Insurance is a Customer Service Customer Care Advisor Job at Scotiabank located in United States. Find other listings like Bilingual (English & French) Senior Customer Care Advisor - Creditor Insurance by searching Oodle for Customer Service Customer Care Advisor Jobs.