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1st Line Support Analyst
Location:
Coatham Mundeville
Description:
1st Line Support Location: Frome, Somerset Salary: £23,000 per annum Are you a recent graduate or an IT Professional looking for an exciting new role About the company Our client is a small and fast-growing IT consultancy and managed services provider based in Frome, Somerset.1st Line Support Location: Frome, Somerset Salary: £23,000 per annum Are you a recent graduate or an IT Professional looking for an exciting new role About the company Our client is a small and fast-growing IT consultancy and managed services provider based in Frome, Somerset. Position Overview As a 1st line support you will be responsible of providing technical support to a variety of clients. Responsibilities • Providing excellent customer experience, through issue resolution, and friendly customer service• Answering and logging incoming call and chat support requests• Maintaining detailed, accurate notes and time records• Troubleshooting and resolving technical issues until resolution or escalation• Referencing and updating client documentation and user guides• Liaising with 3rd party software vendors Candidate Requirements Essential Skills and personal qualities• IT Support: 1 year preferred• Excellent customer service, customer-facing and problem-solving skills• Organisational, time management and documentation skills Preferred Technical Skills • Windows Server & Desktop• Microsoft 365 and Azure administration• Mac troubleshooting• Experience of working within ITIL or SDI frameworks Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity. Visit ListedBuy for more information.
Company:
Just IT Recruitment
Posted:
November 28 2023 on ListedBuy
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More About this Listing: 1st Line Support Analyst
1st Line Support Analyst is a Human Resource Analyst Job at Just IT Recruitment located in United States. Find other listings like 1st Line Support Analyst by searching Oodle for Human Resource Analyst Jobs.
1st Line Support Analyst is a Human Resource Analyst Job at Just IT Recruitment located in United States. Find other listings like 1st Line Support Analyst by searching Oodle for Human Resource Analyst Jobs.