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Customer Service Co-Ordinator
Location:
Coatham Mundeville
Description:
We are looking for a Customer Account Coordinator to work for our client based near Ormskirk The standard hours for this role are 37.5 hours per week, Monday to Friday 8.30am – 5.00pm. We are looking for a Customer Account Coordinator to work for our client based near Ormskirk The standard hours for this role are 37.5 hours per week, Monday to Friday 8.30am – 5.00pm. The Package: Salary: £ 25,000 rising to £27,000 per annum after training/probationary period 25 days holiday per annum plus declared public holidays Flexi hours scheme Staff Bonus Scheme Pension Free car park Staff restaurant On site gym facilities The Role: As the Customer Account Coordinator you will act as the main point of contact between customers for the order fulfilment process, including proactively processing and communicating customer demands. In the job you’ll be tasked with the following: You will be responsible for monitoring customer ordering patterns and minimise deviations from forecast expectations, within constraints of customer account status Meeting the monthly customer contact plan agreed with Sales. Achieving lead time targets for order processing to release to distribution and for enquiry handling. First time accuracy of transactional processing including sales orders and claims. Handling queries, enquiries, approved product sample and literature requests, complaints and claims and resolving them within agreed timescales Ensuring customer logistics data delivery requirements etc is maintained accurately for a group of customers. Ensuring that deliveries are made in line with agreed dates and co-ordinating communications with customers and internal and external departments following any changes to these dates Ensuring that deliveries are scheduled and communicated in line with despatch and transportation capabilities Raising of appropriate documentation to cover orders and claims Periodically report the status of supply for a defined group of customers and recommend. Visit ListedBuy for more information.
Company:
GPW Recruitment Services
Posted:
November 21 2023 on ListedBuy
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More About this Listing: Customer Service Co-Ordinator
Customer Service Co-Ordinator is a Customer Service Customer Service Representative, Service Coordinator Job at GPW Recruitment Services located in United States. Find other listings like Customer Service Co-Ordinator by searching Oodle for Customer Service Customer Service Representative, Service Coordinator Jobs.
Customer Service Co-Ordinator is a Customer Service Customer Service Representative, Service Coordinator Job at GPW Recruitment Services located in United States. Find other listings like Customer Service Co-Ordinator by searching Oodle for Customer Service Customer Service Representative, Service Coordinator Jobs.