Customer Experience Analyst - ONSITE | Analyst in Other Art & Media Job Job at NRG | 7076813405

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Customer Experience Analyst - ONSITE

Location:

Edmonton

Description:

As an NRG employee, we encourage you to think creatively and proactively about your career choices. Our work environment is dynamic and the career opportunities across our businesses offer variety and challenge. Providing career growth to our own employees is critical to our ongoing success--take charge of your career goals and empower your future! Job Summary: This role is fully onsite The Customer Experience Analyst is responsible for resolving inbound customer inquiries that have escalated to Office of the President and/or third parties The Customer Experience Analyst is responsible for developing and communicating formal responses to customers, entities such as the Utilities Consumer Advocate, Better Business Bureau, Media inquiries and Alberta Utilities Commission The Customer Experience Analyst will handle inquiries and escalations via phone, email, social media, and in-person channels Ability to put oneself in the customer’s shoes is a must. As well, the Analyst must have the ability to “think outside the box” when resolving issues Must have exceptional verbal and written communication skills. All external communication must be in compliance with regulatory guidelines while keeping the interests of the customer and the business in mind Essential Duties/Responsibilities: Be available at the Calgary or Edmonton office to assist any walk-in customers Work independently to investigate and resolve customer inquiries and escalations in a timely and professional manner Ability to identify issue trends and collaborate with internal stakeholders to drive business improvements Identify and alert upper management of potential high business impact events Effectively manage workload to meet deadlines and productivity goals Approve cases being worked by outsourced partners prior to providing resolutions to customers, third party organizations and regulators Ability to do an in-depth analysis of customer issues and provide recommendations to senior management. Visit ListedBuy for more information.

Company:

NRG

Posted:

November 16 2023 on ListedBuy

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