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Customer Services Officer
Location:
Southwark
Description:
We are working closely alongside a Local Authority in Southwark to assist with the appointment of a Customer Services Officer , on a 3-month contract , highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Summary: To provide and promote a professional, high quality, front line customer focused service to all callers, processing information in response to enquiries, concerns or requests for Council services received through various channels, and ensuring that all enquiries are swiftly and comprehensively resolved at first point of contact. ensuring that they are processed in one transaction, as far as is reasonably practicable To provide a service quality function, surveying customers for feedback Responsibilities: To deal with telephone enquiries, emails, letters and texts from customers in a professional manner, consistent with corporate customer services standards and targets. To receive monies, by debit and credit cards, as appropriate, using the Councils electronic payments facility. To follow up with customers to check job completion and service quality, within agreed timescales To use all available ICT systems to provide accurate advice, resolve enquires, raise orders, with correct level of priority and maintain and update records on behalf of the customer and ensure that duties are undertaken with regard and compliance of the Data Protection Act and other relevant legislation. To be sensitive to the needs of the diverse local community. Use all services, for example, translation services to help meet the needs of individuals Please note: You should be available to work immediately or at a short notice. You should have right to work in U. K Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though. Visit ListedBuy for more information.
Company:
Brackenberry
Posted:
November 9 2023 on ListedBuy
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More About this Listing: Customer Services Officer
Customer Services Officer is a Other Art & Media Jobs Customer Service Representative Job at Brackenberry located in United States. Find other listings like Customer Services Officer by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.
Customer Services Officer is a Other Art & Media Jobs Customer Service Representative Job at Brackenberry located in United States. Find other listings like Customer Services Officer by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.