This listing was posted on ListedBuy.
Customer Support Advisor - Hammersmith & Fulham
Location:
Coatham Mundeville
Description:
Customer Support Advisor – Hammersmith & Fulham Temp Vacancy Pay Rate: 17.27ph Full-Time 36 hours To be the first point of contact for resident’s enquiries regarding Social Care enquiries. To deliver excellent service to residents contacting the Councils Social Care and Public Health services by telephone, web, email, and other channels, aiming to provide an efficient and accurate service. Customer Support Advisor will advise and provide support on a diverse range of services and partnership services resolving at the first point of contact wherever possible and ensuring council services interface seamlessly with other council office departments. Responsibilities: To act as the first point of contact, providing initial advice to residents regarding the in-year rent increase and resolving directly the most frequent service requests by; telephone, email, web, and other social media channels Where appropriate signpost residents to the most suitable support service within the council, health and voluntary community sectors and financial support depending on their circumstances Direct Payments, Housing Benefit for Discretionary Housing Payments or for Housing Support Payments To capture accurate and detailed information to pass to the social care team within community connect or other council departments where a complex enquiry is made To access and record actions on the council’s CRM and Mosaic database systems relevant information and services, for example, completing contact forms, contact backssment to establish prevention and early intervention needs or other wrap around support service e. g. food bank referral, older person digital inclusion training, befriending service, welfare check calls To capture and update relevant customer information in CRM and Mosaic systems Where a resident makes you aware they are on package of care plan, or direct payment plan you will deal with their enquiry at first point of contact sign posting or making the relevant. Visit ListedBuy for more information.
Company:
4healthcare
Posted:
November 9 2023 on ListedBuy
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ListedBuy
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Support Advisor - Hammersmith & Fulham
Customer Support Advisor - Hammersmith & Fulham is a Other Art & Media Jobs Customer Support Specialist Job at 4healthcare located in United States. Find other listings like Customer Support Advisor - Hammersmith & Fulham by searching Oodle for Other Art & Media Jobs Customer Support Specialist Jobs.
Customer Support Advisor - Hammersmith & Fulham is a Other Art & Media Jobs Customer Support Specialist Job at 4healthcare located in United States. Find other listings like Customer Support Advisor - Hammersmith & Fulham by searching Oodle for Other Art & Media Jobs Customer Support Specialist Jobs.