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Customer Advocate
Location:
Markham
Description:
48392 - Markham - Rotation - 12 months Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play. It’s an exciting time to join the team at Hydro One! General Accountabilities: Resolve customer concerns and issues by driving customer-centric resolutions in a highly responsive manner representing both our Customer and the Company Manage customer experiences and expectations during resolution of concerns, questions, or issues Work closely with and maintain relationships with contributors from various Lines of Business to ensure complaint resolutions are determined and executed thoroughly and expeditiously. Champion and advocate for the customer when an exception to policy and/or process is needed and when it makes sense for the larger good of the relationship between our customer and the Company. Identify root causes, and advocate for changes to operational policy and practices that better service the customer and Company within a framework of continuous improvement, while balancing realities and strategic goals of the Company. Specific Accountabilities: Investigate and resolve customer complaints, concerns, issues by driving customer-centric resolutions in a highly responsive manner, keeping the customer updated and engaged along the resolution journey. Facilitate resolution by engaging relevant Lines of Business and being the liaison to delight the customer and provide resolution. Prepare all correspondence and documentation relating to a customer’s complaint and the resolution to the complaint. Prepare and deliver. Visit ListedBuy for more information.
Company:
Hydro One Networks
Posted:
November 7 2023 on ListedBuy
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More About this Listing: Customer Advocate
Customer Advocate is a Other Art & Media Jobs Customer Advocate Job at Hydro One Networks located in United States. Find other listings like Customer Advocate by searching Oodle for Other Art & Media Jobs Customer Advocate Jobs.
Customer Advocate is a Other Art & Media Jobs Customer Advocate Job at Hydro One Networks located in United States. Find other listings like Customer Advocate by searching Oodle for Other Art & Media Jobs Customer Advocate Jobs.